FAQ

The Frequently Asked Questions section will allow King Billy Casino users to find answers regarding their personal accounts, verification, payments, and so on.

Frequently Asked Questions about King Billy Casino

Popular Questions

What is the Purpose of Collecting My Personal Information?
The casino collects personal data from users to confirm the identity of the player and the age of the majority.
How do I Make Sure My Personal Data is Secure?
We can confirm that customers’ personal information is safe and secure. The online platform uses the latest encryption methods and services to protect data.
Why do I Need to Provide Additional Data When Confirming an Account?
This is necessary to protect your funds from fraudsters. Before the withdrawal procedure, you are asked to go through the verification procedure.
Are there Fees for Payments on the Platform?
No, we don’t charge deposit or withdrawal fees. This is possible only from your payment provider for rendering services.
How Long Does it Take to Withdraw My Winnings?
The company takes up to 24 hours to process payments. Then the withdrawal time will depend on the banking method you choose. Credit cards take 1 to 3 days to process, while bank transfers take 5-7 days.
Why After Top Up the Money Not Displayed in the Balance?
The money is credited to the account within seconds. Sometimes it takes longer due to service load or technical failures. If the funds have been debited from your card or e-wallet, but not credited to your account, please contact the King Billy Casino support team by email address.
Why Can’t I Withdraw Funds?
If you can’t withdraw money from your account, you may not have gone through the verification procedure. In any other case, you should immediately contact the company’s customer service at [email protected] or via live chat.

Personal User Account

How Do I Know If I Can Open an Account at King Billy Casino?
Before you sign up for an online gambling platform, check the laws of the region where you live and see if you are allowed to do so. You should also read our terms and conditions.
Can I register on the Site if I am under 18 years old, on behalf of an adult?
No, you cannot register on the website under any guise if you are under 18. Moreover, signing up under the data of a third party leads to the blocking of your account without the possibility to restore it and to the cancellation of winnings.
If I have forgotten my login data, can I create a new account?
The creation of more than one gaming profile is strictly forbidden. If you have forgotten your password, you may restore it. You can also contact support via live chat or mail address to resolve this issue.
If I change my passport and driving license, should I inform the administration?
Yes, you must change these documents in the user’s cabinet. To do this, send an email to [email protected] and attach the necessary data and documents to be changed.
Can I create a second account, but with a different email address?
No, you cannot do this. These actions have negative consequences, up to and including excluding you from the list of platform users.
Can I unsubscribe from receiving promotional emails?
Yes, you can unsubscribe from advertising in your player profile. Or click the “Unsubscribe” button when you receive the emails.
Where can I view all my Payment Transactions?
Yes, you need to go to your personal player profile and go to “Wallet”. Then click on your transaction history, where all deposits and withdrawals will be shown.

Verification Procedure

How to Successfully Verify a Profile?
To do this, you need to correctly specify all personal data, which must also be up-to-date and reliable. Then, in the user’s cabinet, attach photos of your ID (passport, driver’s license, etc.) and payment document. All photos must be clear and of good quality and not exceed 2 MB in size.
If I Have a Cryptocurrency Account, Do I Have to Verify My Identity?
In this case, you also need to go through the verification procedure, just like any other player. The actions do not differ from those described above.
Can I Verify Without Attaching Identification Documents?
Unfortunately, no. You will not be able to verify successfully. If you do not have an ID card, contact your local authority to obtain one. Money will not be deducted from your account without your request for this action.
How Long Does the Verification Procedure Last?
It all depends on the load on the server, the clarity of the photos of your documents, and other reasons. It usually takes 7 to 14 days.
How Will I Know If I’ve Had an Identity Verification?
After successfully completing this procedure, you will receive an email to the address you specified. You can also try to withdraw your winnings and if you succeed, the verification is passed.
Why Am I Being Asked for Additional Information for Verification?
The site administration has the right to conduct additional identity checks to verify you, your residential address, age, and so on. This is a standard procedure that you are required to follow as a registered player on the platform.

Deposits

What does CVV/CVC2 code mean and what is it for?
This is a special 3-digit code written on the back of your credit card. This code is necessary for successful payments. Do not give this information to any third party, as it could be used by fraudsters.
What deposit methods are available at Ling Billy Casino?
The platform offers credit cards, e-wallets, cryptocurrency, and other methods for depositing.
What is the minimum deposit I can make to my account?
The minimum deposit amount in Canada is 15 CAD.
How to Reliably and Quickly Refill Your Account?
To do this, you must go to “Wallet” through your personal account. Then select a payment method and specify the amount. Provide additional credit information if necessary and confirm the transaction.
What is the best way to recharge?
We can’t single out the best way to fund your account, because all of them are reliable and safe. You should take into consideration your preferences and convenience.

Withdrawals

What is the maximum withdrawal amount per transaction?
The maximum withdrawal amount per transaction is 60,000 CAD. If you need to withdraw a larger amount, try contacting our support team.
Is it possible to withdraw less than the minimum amount set?
No, it is not possible. The minimum set amount depends on the payment method.
Why did I not receive money, although the waiting period is over?
If you did not receive a payout after the specified period, although the operation was successful, immediately contact support at [email protected].
Why am I being charged a withdrawal fee?
Your payment provider may be charging you a fee for providing their services. King Billy Casino’s online platform does not charge withdrawal commissions.

Bonuses and Promotions

Where can I view all available bonuses?
To see all available bonuses, go to the promotions section where you will find all current offers and their terms and conditions.
What do I have to do to activate the free spins?
To activate free spins, you need to go to your personal cabinet and select the Promo tab. Then click on “Activate Now”.
Is it possible to withdraw bonus money without wagering?
No, wagering is a mandatory part of participation in some promotions. Wagering rules can be found in the terms and conditions of each bonus.
Wagering Bonus is available in any casino games?
No, wagering bonuses are not available for all games. For a list of wagering entertainment, go to the terms and conditions of the selected promotion.
Where can I see the expiration date of the promotion?
To see how long your bonus will be valid, you can go to the promotions section, where each offer has an expiration date.
Can I refuse to receive the welcome bonus?
Yes, you can opt-out of the exclusive welcome promotion when you register your account.

Technical Questions

Why are Games Slow or Not Loading?
First, check the stability of your Internet connection. If all is well with this item, try to reload the website or log in to the game again. If the problem persists, contact our support team.
Is it Possible to Take a Screenshot?
Yes, on our site it is possible to take a screenshot by pressing the appropriate buttons if you need it. The image will be saved on your device and you can attach it if necessary when contacting support.
Will the Site work without an Internet connection?
No, the online platform only works with a stable 3G/4G/5G or Wi-Fi Internet connection.
How do I turn off cookies?
Yes, you can disable cookies when you visit the website and receive this notification. You can also turn off cookies in your browser settings.
Does the Cache affect the Site’s performance?
In some cases, you will need to clear the cache when the site is very busy. In the browser settings, you can choose to clear the data.

Rules of Responsible Gaming

Is it possible to delete King Billy Casino Profile?
Yes, you can delete your casino game profile by contacting the site’s support team. However, remember that if you do, your data will be stored on the server for some time. You will also no longer be able to use that profile.
What should I do if I am addicted to betting and gambling?
If you find yourself addicted to gambling, please contact us. We will try to provide all the help you need and suggest some specialized organizations you can contact as well.
Is it possible to limit me from gambling for some time?
Yes, the website has a feature of self-exclusion. You set a time limit for yourself, for which you want to restrict yourself from playing the game. During such periods you may not replenish your account, or use gambling products or any services of the site.
What are the features of the restriction on the King Billy Casino?
The following restriction features are offered on the casino site: deposit limit, loss limit, session limit, betting limit, and cooling off limit. With these features, you will set yourself some restrictions thanks to which you will reduce the likelihood of getting addicted to gambling.