Customer Support
To support users of King Billy Casino, the online gambling platform provides round-the-clock customer service. Specialists can answer all questions regarding the account, withdrawal of funds, bonuses, and others. You can also make suggestions, complain, and write about cooperation.
Ways of Contacting Customer Support
On the official website you will find several ways to contact the support specialists, which are described in the table below:
| Live Chat | available on any page of the site 24/7 |
| Email Address | [email protected] |
| Social Media | Facebook, Instagram |
| FAQ | Frequently Asked Questions section |
Customer Complaints
King Billy Casino accepts the fact that some players may encounter significant problems regarding transactions, participation in promotions, software related, and so on. Especially for such situations, gamblers can file a complaint with official regulatory authorities, such as AskGamblers. Our casino encourages all players who encounter problems to file complaints with official institutions. We, in turn, take into account all customer requests and do our best to ensure that such actions do not happen again. When filing a complaint, there is a time limit for a response, namely 96 hours for one and the other side. Failure by each party to provide a clear answer to the question posed will result in the closure of such a complaint.